Terms of use

Last updated: 2026-10-09 · Draft – have it reviewed before launch.

1. The service

LetterLens explains the content of official letters in plain language and provides template-based administrative reply drafts (confirm receipt, send documents, request an extension or payment plan), and an information assistant for the Turkish paid military service ("dövizle askerlik").

2. Not legal advice

The service provides information, not legal advice, and does not represent you. It does not write appeals or objections or assess whether an authority is right. For disputes, use free help such as juridische eerstelijnsbijstand / aide juridique de première ligne, a justitiehuis / maison de justice, your OCMW/CPAS social service, or a pro-Deo lawyer. You are responsible for checking every result against the original letter and for what you send.

3. AI-generated content

Results are generated by AI and may contain errors or omissions, especially with unreadable photos. Amounts, dates and deadlines must be verified in the original document.

4. Prices and credits

Prices include VAT where applicable. A credit is used only when you open a full explanation. If analysis fails, no credit is used. Credits do not expire for 24 months. The askerlik pack gives 30 days of petition generation.

5. Right of withdrawal

The service is digital content supplied immediately at your request. By unlocking a result you request immediate performance and acknowledge that you lose the 14-day right of withdrawal for that credit (Art. VI.53, 13° Belgian Code of Economic Law). Unused credits can be refunded on request within 14 days of purchase.

6. Liability

To the extent permitted by law, liability is limited to the amount you paid for the affected credit. Nothing limits liability for intent or gross negligence.

7. Law

Belgian law applies. Consumers keep the protection of mandatory law of their country of residence. EU online dispute resolution: consumers may contact the Belgian Consumer Mediation Service.

Contact: support@example.com